CogniSaaS: The Ultimate Alternative For Customer Onboarding

Get deeper insights into how CogniSaaS serves as a alternative for customer onboarding and implementation.

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    The right customer onboarding tool should be used to make sure of consistent value delivery to your customers. Effective customer onboarding and implementation are essential for customer success.

    Both and CogniSaaS are valuable tools for onboarding new customers. Although each platform has advantages and disadvantages, CogniSaaS has a few features that make it a viable Alternative. This article will detail how the two tools differ and which platform is better for your customer onboarding requirements.

    How Is CogniSaaS Helping Customers Track Value Delivery?  

    In B2B SaaS companies, achieving customer success hinges upon the collective efforts of multiple teams, including Sales, Onboarding, Customer Success, Product, and Engineering. Together, these teams form the essential pillars that drive customer success and satisfaction.

    Smooth customer onboarding and implementation depend on internal cross-functional teams being able to track, prioritize, and deliver value.

    Customer onboarding involves more than just working together on tasks and documents. Onboarding/implementation teams must ensure that the "value delivered" matches the "value promised" during the sales cycle, especially for enterprise/mid-market customers. The onboarding team should be able to provide a clear picture of what they will be doing and how they will do it.

    Using a "single source of truth," our customers can accomplish all of the following:

    • The transition from the Sales team to the Onboarding/Implementation teams follows a well-defined process, outlining the promised business outcomes, use cases, and modules. This process is partly automated through API integration with CRM systems. Users also have the ability to specify mandatory fields and attach relevant documents to ensure a compliant handover, leaving no room for oversights or missed details in an email or Slack communications.
    • The onboarding team utilizes project templates to create a comprehensive project that encompasses not only the implementation tasks but also the business outcomes, modules, and use cases. This approach allows for tracking the RAG status not only at the project and task level but also enables module-wise tracking of RAG status.
    • The collaborative efforts of cross-functional teams, including Onboarding/Implementation, Solutions, Customer Success, Product, and Engineering, converge on a shared platform to achieve the following objectives:

      1. Align business outcomes and use cases with the appropriate product modules and features.

      2. Identify which customer requirements can be met using the existing product features without additional customization.

      3. Facilitate seamless collaboration between teams by raising requests for new product features, enhancements, API integrations, configuration changes, and customizations. These requests are managed through bi-directional API integration, generating Jira tickets for efficient tracking and communication among teams.

    • The Onboarding teams have the ability to collaborate with customers on any tasks or dependencies that require their involvement. Additionally, they can effortlessly report project status by providing customers with magic links via email. These magic links enable customers to conveniently view and update their status with a single click without the need to log in to any platform or system.
    • The leadership teams of Customer Success also have access to a revenue dashboard that provides visibility into the financial impact of any delays. This dashboard showcases the dollar value associated with any delays, enabling the teams to assess the implications and take appropriate actions.
    • As a result, our customers can eliminate the need for labor-intensive manual prioritization in weekly meetings involving Sales, Customer Success, and Product teams, which typically rely on complicated Excel sheets. Instead, they experience substantial time and effort savings while achieving a customer-centric prioritization approach. Our exclusive algorithm provides actionable insights, guiding decisions on what should take precedence in the product roadmap and project implementation tasks. This streamlined process ensures faster time-to-value for customers and mitigates revenue risk for the company.

    As a result of customer-centric collaboration between internal cross-functional teams, onboarding teams successfully deliver value to customers.

    How Is CogniSaaS The Best Alternative?  

    Let's explore the advantages of using CogniSaaS as a alternative to onboard your new clients now that we've seen how CogniSaaS helps its customers add value to their own clients.

    Single Source Of Truth

    CogniSaaS offers a streamlined interface that presents the BRAG status of clients, projects, tasks, and use cases with a single click. This comprehensive view allows users to assess the level of value delivered across various aspects, all conveniently located in one centralized platform.

    Additionally, CogniSaaS provides a clear timeline for deliverables and sends status alerts, accompanied by client health scores. These features empower users to proactively stay ahead of their customers, fostering an exceptional onboarding experience and supporting them in achieving their desired outcomes.

    Track Value Delivery At All Levels

    CogniSaaS offers the ability to precisely define and monitor customer-specific module and use case requirements, along with module-wise RAG status for implementation. The platform provides multiple view options, including cognitive data, to display the accountability status of your resources at both the project and client levels.

    By leveraging CogniSaaS, you can automate customer onboarding through project templates tailored to different customer segments, as well as use case templates for tracking business outcomes on a module-wise basis. This functionality ensures efficient and organized customer onboarding while facilitating comprehensive tracking of key performance indicators.

    Actionable Insights For Prioritization

    CogniSaaS delivers a revenue impact dashboard accessible with just one click, featuring system-generated actionable insights. This dashboard aids in prioritizing the product roadmap and implementation tasks, accelerating the recognition of Live ARR. Additionally, CogniSaaS automates adjustments to forecasted dates during go-live delays, ensuring accurate and up-to-date projections.

    Cross-Functional Collaboration

    CogniSaaS simplifies the process of calculating RAG statuses for customers, projects, use cases, modules, and tasks with just one click, eliminating the need for manual intervention. Furthermore, it provides a centralized platform for tracking dependencies between cross-functional teams, such as the product and tech teams, through bi-directional integration with JIRA.

    By offering a single source of truth, CogniSaaS facilitates seamless collaboration among Sales, Implementation, Product, and Customer Success (CS) teams. This ensures effective tracking of both good-fit and bad-fit customers from the pre-sales stage onward, enabling teams to make informed decisions based on accurate and consolidated information.

    Is CogniSaaS the Right Fit for Your Customer Onboarding Needs?

    If your onboarding/implementation teams are facing challenges in consolidating various onboarding-related metrics into a single source of truth, CogniSaaS is the ideal solution for your business.

    CogniSaaS offers a comprehensive platform that addresses your specific needs by providing the following:

    1. Clear visibility into the desired business outcomes use cases, priorities, and deadlines for each customer.
    2. Efficient management of product-related dependencies, including new feature requests, API integrations, and configurations necessary to fulfill the identified use cases.
    3. A project implementation plan encompasses a list of tasks and their interdependencies with the product.
    4. Real-time tracking of the delivery status for each business use case, going beyond mere task completion.
    5. Insights into the revenue impact of any project go-live delays, enabling proactive mitigation measures.
    6. A prioritization plan that outlines the responsibilities of each stakeholder and sets deadlines for closing any gaps, thus minimizing revenue risk.

    With CogniSaaS, your onboarding/implementation teams can streamline their processes, centralize data, and achieve greater efficiency and clarity in managing customer onboarding and achieving desired outcomes.

    CogniSaaS fosters seamless collaboration between Onboarding and Implementation teams, both internally and externally, with customers to address these inquiries effectively. If your team is currently grappling with customer onboarding challenges and striving to enhance value delivery, we invite you to take advantage of our complimentary 14-day trial of CogniSaaS.

    During this trial period, our dedicated customer success expert will provide your organization with a personalized evaluation report. This report will offer actionable recommendations tailored to your specific needs, empowering you to achieve faster time-to-value and ensuring successful customer onboarding.

    We are committed to supporting your team throughout this process and helping you unlock the full potential of CogniSaaS.

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