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What makes CogniSaaS the best GUIDEcx alternative?

Use Case
Module Wise Tracking of Implementations
Multilevel implementation tracking: Track RAG status at 4 levels- client, project, module/use case and task
Only task tracking available
Product Roadmap Prioritization
- Track mapping between customers, new features requests and use-cases
- Get product roadmap prioritization insights based on total revenue impact and go-live dates
Not Supported
Single Source of Truth for Implementation Tracking
Native integrations to solve
- sales to implementation handover with CRM, 
- streamline collaboration with product and engineering teams with Jira,
- track customer health score after go-live with ticketing and CS tools
Limited integration options
Prioritization to Prevent Project Delays
System-generated actionable insights on which projects, modules and tasks to prioritize first to prevent go-live delays and revenue risk
Not Supported
Professional Services Automation
- Comprehensive solution for resource & capacity planning
- One click P & L report for implementations based on resources, time, revenue and cost
- Native timesheets tracking feature
Not supported
Collaboration with Implementation Partners
- Collaboration with partners on their tasks
- Portal for partners to track project status and tasks
- CSAT survey for partners
Not supported

Why our customers select us?


Faster Revenue Recognition


Reduction in Time to Go-Live


Increase in CSAT/NPS Score


Reduction in Man Hours

Why choose CogniSaaS for customer onboarding over GUIDEcx?

Project & Task Management

Manage projects from start to finish. Track progress to deliver value rapidly and effectively.

  • Craft custom project plans in a single click with templates, ensuring repeatable success.

  • Drive proactive interventions by automatically calculating RAG status and forecasting projected end dates intelligently.

  • Organize your work more effectively through flexible task visualization using list, board, Excel, or Gantt views.

  • Track RAID of non-project related items that impact successful delivery or timely go-live

  • Store documents centrally in a hierarchical structure across multiple levels like client, project, and module for ease of access.

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Custom Dashboard and Reporting

Get visibility into delayed client projects, modules, and tasks from easily generated reports and dashboards without needing separate analytics tools.

  • Access built-in project, people, and partner performance reports for actionable insights to drive improvements.

  • Easily visualize integrated data with customized charts and graphs tailored to your analysis needs

  • View project forecasts and profitability through the Project Profitability Report.

  • Adjust functionalities and dashboards with custom fields to match your KPIs.

  • View revenue impact from delays and actionable recommendations to prioritize projects for maximum revenue recognition through the one-click revenue impact dashboard.

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Customer Collaboration

Collaboration with internal cross-functional teams, and customers on a shared platform to track and manage dependencies

  • Track customer progress, requests, and satisfaction with Customer Portfolio Dashboard.

  • Invite clients to collaborate on plans, track progress, and provide feedback directly in the client portal.

  • Assign responsibilities to customers and internal teams for ownership and accountability

  • Automate CSAT surveys at key milestones, gauging customer sentiment and catching issues early

  • Generate custom weekly reports with a single click, delivered automatically

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Module Wise Implementation Tracking

Dive deep into project health with multi-level RAG status (Client →Project →Module → Task) and immediate action-triggering alerts.

  • Standardize project execution with modular plans from reusable templates for streamlined, repeatable success.

  • View RAG status at the module level across customer projects to track rollout progress and highlight modules needing attention.

  • Gain visibility into which customers have purchased which product modules over time to understand expansion opportunities.

  • Track differences between what customers signed up for, what has been delivered, and what is still pending in real-time dashboards

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Timesheet Tracking

Capture every minute worked, across all projects, for accurate billing and increased revenue.

  • Easily categorize billable and non-billable time, and generate reports to identify potential cost savings and improve profitability.

  • Review and approve timesheets easily.

  • View the details of the time spent by every user on every project and task

  • Compare planned estimates to actuals to identify overruns

  • Save time prefilling timesheets with scheduled tasks, expediting the submission

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Resource and Capacity Management

Assign the right people to the right project and make data-driven hiring decisions.

  • Plan ahead with soft resource allocation, securing talent, and avoiding potential resource conflicts in the pipeline.

  • Optimize project outcomes by assigning tasks based on skills, roles, time-offs, and current workload.

  • Get a bird's-eye view of your team's utilization and optimize bandwidth

  • Use data-driven insights to match team capacity with project needs.

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What our customers are saying

We selected CogniSaaS after evaluating multiple customer onboarding and project management tools. Unlike other tools which are just a system of record for task tracking, CogniSaaS helps track, prioritize, and deliver customer requirements on time at scale with intelligence. What I liked most about CogniSaaS compared to other project management tools, was that it was very practical and you can tell it was made keeping real world problems in mind (i.e. customer and partner pain points, while keeping in mind that there are project managers too). The team is very helpful and I look forward to a great relationship with them going forward.

Rohan Raj BaruaCo-Founder and COO
customer onboarding at capillary

We have undergone a transformative experience with CogniSaaS. This tool has been instrumental in accelerating our project execution, elevating team productivity, and generating significant value through the direct derivation of dashboard insights from the platform. The flexibility of the tool and the actionable insights it generates contributes to a quicker time-to-value for our clients and an accelerated recognition of revenue on our end. The redesigned interface not only offers intuitiveness but is also customizable, fostering widespread adoption throughout all levels of our team. The approachability and openness to diverse viewpoints of the CogniSaaS team have seamlessly facilitated collaboration.

Dr. Kaviraj Singh Managing Director
customer onboarding at capillary

"As part of PeopleStrong's ongoing initiatives to accelerate value delivery for our customers, we evaluated many tools and selected CogniSaaS based on clear product differentiators to track value delivery and, more importantly, because the team understood our challenges in-depth with their strong domain experience in customer success. In the last 12 months, the CogniSaaS team not only provided excellent support for our numerous requests under aggressive timelines but also helped us implement the best practices from their experience. It's been a very successful partnership!"

Ritu Bhardwaj Head, India Delivery and Client Success
customer onboarding at capillary

"CogniSaaS team listens to the customer onboarding challenges and brings the right solution in the product. Getting the value delivery faster is the key for any SaaS business and this tool helps in scaling the project execution, improving productivity within your team and finally it creates a wow experience to the customer by making the first value delivery quicker."

Sridhar Bollam Chief Customer Officer, North America
customer onboarding at capillary

"We selected CogniSaaS after evaluating other customer onboarding tools as the CogniSaaS team truly understands the pain points of the Implementation Team and brings best practices and gives clarity to the customer success team. CogniSaaS has enabled us to have a single source of truth for collaboration with customers as well as tracking internal cross-functional dependencies. Now we can track the RAG status for each business outcome/module within a project instead of just the task status. More interestingly, we also get system-generated actionable insights for prioritization, saving us tons of manual tracking. The result is faster time-to-value for our customers and faster revenue recognition to us at scale."

Jobin Jose Co-founder & CEO
customer onboarding at capillary

"CogniSaaS is truly helping us obtain meaningful insights into our operational model & its deliverables, thereby allowing us to focus on our customer and taking proactive measures to ensure customer delight. The refreshed interface is truly intuitive and the options to customize are very helpful in ensuring good adoption at all levels. With the CogniSaaS team being very approachable to diverse viewpoints, we hope to co-create a whole new way of working for ourselves and the industry."

Rohan Menon Vice President, Customer Onboarding
customer onboarding at capillary

"CogniSaaS provides a single window to both customers & service providers for tracking their ‘Quote to Bill to BAU journey’, while integrating seamlessly with the existing tools.This solves an industry wide problem for not only end users but also influencers and decision makers. Kudos to the CogniSaaS team for this vision and solving the age-old industry problem"

Daryl Mathew Senior Director, Global Service Delivery
customer onboarding at capillary

"For HR tech companies customer implementations can involve significant complexity due to local regulations, company-specific HR policy customizations, multiple integrations, and long implementation cycles.
We evaluated multiple tools for customer onboarding and selected CogniSaaS because of their track record of solving these challenges for many HR tech companies and their domain knowledge of complex enterprise implementations.
CogniSaaS enabled our CS team to streamline the end-to-end project planning and execution with not only standardization, automation, and custom dashboards for actionable insights, but also with best practices from our industry for driving customer success."

Keerthi KariappaChief Customer Officer
customer onboarding at capillary
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Value of projects managed


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