Customer Onboarding and Implementation in enterprise SaaS companies is a challenge.
Cross-functional teams (Sales, Implementation, Customer Success, and Product) find it hard to collaborate on silos of product-centric and task-tracking tools for tracking value delivery to the customer.
There should be a better way!
Hence we built a Cognitive platform for customer-centric SaaS
Our founders come with decades of experience in the end-to-end customer journey in enterprise SaaS companies and have witnessed first-hand the problems of managing onboarding and implementation projects using documents, excel trackers, and task tracking PM tools
All the energy spent meticulously juggling between these silos of tools to stay on top of projects has almost always led to dead ends. The struggle to deliver faster time to value and better customer experience while operating in silos is what led them to start CogniSaaS and they aim to fix this for good.