Customer-Centric Onboarding and Implementation Platform

Collaborate with customers, internal stakeholders and deliver faster time-to-value

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customer centric onboarding and implementation platform

Customers and Design Partners:

Deliver customer implementations on time and at scale with a ‘single source of truth’ for

Visibility

Collaboration

Accountability

Prevent customer escalations by prioritizing what really matters

Who needs to do what by when for faster time-to-value

What is the impact on revenue due to implementation delays and product roadmap prioritization

Stay on top of project dependencies arising due to customer delays, resource utilization and operational firefighting

Never lose important information during the ‘Sales to Implementation’ handoff

Standardize all the handover information in a structured format with details of use cases, revenue and timeline.

No more information silos in CRM/ Word/Excel tracker/PM tool etc. for 'who needs to do what by when'

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Prevent churn risk from bad fit customers

Track the gaps between requirement’ & ‘product’ as early as the pre-sales stage.

Collaborate with stakeholders to close gaps and prevent any delays during onboarding

Elevate from operational firefighting to strategic partnership with customers

Resolve daily firefighting issues proactively with actionable insights and automatic notifications from the platform to build credibility with customers.

Achieve customer-centric value delivery at scale by easily tracking multi-dimensional data including customers, use cases, product features required, dependencies implementation tasks, timelines, team resources, dollar impact, risk status etc.

Spend more time building trusted advisor relationships with customers that a machine can't do (yet).

What our customers are saying

CogniSaaS team listens to the customer onboarding challenges and brings the right solution in the product. Getting the value delivery faster is the key for any SaaS business and this tool helps in scaling the project execution, improving productivity within your team and finally it creates a wow experience to the customer by making the first value delivery quicker.

Sridhar Bollam

VP, Customer Success

CogniSaaS provides a single window to both customers & service providers for tracking their ‘Quote to Bill to BAU journey’, while integrating seamlessly with the existing tools.This solves an industry wide problem for not only end users but also influencers and decision makers.Kudos to the CogniSaaS team for this vision and solving the age-old industry problem