It takes a village to raise a child. In B2B SaaS companies it takes Sales, Onboarding, Customer Success, and Product and Engineering teams to deliver customer success.
Successful customer onboarding and implementation depend on seamless collaboration with customers as well as (if not more important) among internal cross-functional teams to track, prioritize and deliver value.
Customer onboarding isn't only about collaboration on tasks and documents. Especially for enterprise/mid-market customers, Onboarding/Implementation teams need to ensure the ‘value delivered’ is completely aligned with the ‘value promised’ in the sales cycle.
As part of your customer onboarding deliver what really matters for your customers - Their business outcomes/use-cases.
Collaborate seamlessly with other cross-functional teams and customers with system-generated insights on who needs to do what by when for faster time-to-value and faster ARR recognition
Get all the information in one place in just a few clicks!
The BRAG status allows you to prioritize tasks that are of the highest priority.
Revenue milestones and implementation fee tracking at every use case level.
Single-click view of all the customers who requested a new feature
Automate busy work to help the team focus on what matters most!
Faster customer onboarding with configurable templates for projects and use cases
One-click calculation of RAG statuses of customer, project, use case or module, and task with no human intervention
Manage dependencies with internal and customer stakeholders on a common platform!
Assign tasks to internal team members and customer stakeholders. Collaborate with the customer's team on a shared portal
Generate and share a customizable project status report with customers with a few clicks
Onboarding teams can seamlessly collaborate with product/tech teams on new feature requests, tech tasks, bugs, API integrations
Manage all critical information in a single source of truth platform!
A holistic view of customer data in one place eliminates information silos and saves valuable time and bandwidth
Single-click view of all the projects, use cases, tasks, and product dependencies associated with a customer
Custom fields to tailor functionality to your business needs
Gone are the days of revenue leakage and manual prioritization!
A proprietary algorithm provides actionable insights and recommendations to accelerate prioritization and revenue recognition
Focus time and energy on customer use cases/tasks that have the highest impact on the bottom line and time to value
Identify revenue leaks and opportunities across all modules, tasks, and clients well in advance
Never lose important information during the ‘Sales to Implementation’ handoff!
Templatize all information in a structured format with details of use cases, revenue & timeline
Bid adieu to legacy project management tools by adopting a single platform right from customer onboarding to go-live
Build a library of all important documents so as to never lose any important information down the line